Iowa City, Iowa
Posted: 1/15/2017 8:58:09 PM
Location:Iowa City, Iowa, United States of America
Industry:IT, Sales and Marketing
Posted Date:1/15/2017 8:58:09 PM
Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource. Fill out our quick and easy online application and take the first step towards an exciting career with Mass Markets. Come grow with us! In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team our customer care representatives are responsible for the following tasks. Listen to and resolve customer issues. Utilize systems and technology to complete account management tasks. Recognize sales opportunity and apply sales skills to upgrade customers. Explain and position products and process when interacting with customers. Appropriately escalate customer dissatisfaction. Ensure first call resolution through problems solving and effective call handling. Some of the benefits include competitive base pay and bonus, regularly scheduled pay increases, PTO and paid Holidays, great advancement opportunity, full medical, dental & vision benefits, and much more. Please apply if you have a high school diploma or equivalent, excellent customer service and professional communication skills, and are proficient in basic PC skills.